Frequently asked questions
On Wobz.com we offer you the following payment methods:
- Payment by credit card
- Amazon Pay
- Cash On Delivery
You must contact your bank and ask them to make a bank transfer to our account.
Our bank details:
Recipient: DALVIN SAS
Bank address: BNPPARB OULLINS (00694) France
RIB 30004 00694 00010086106 79
IBAN FR76 3000 4006 9400 0100 8610 679
Order à Quotation
The main advantage is to reduce the amount of waste at your event. The new regulations will soon ban the presence of disposable cups at your events, so it is preferable for you to choose the reusable solution. In addition, choosing eco-friendly cups offers an economic advantage, as you can reuse them year after year, and if they are personalized, you can set up a deposit system that makes it possible to make the cost of your cups more profitable.
Yes, all our cups are customizable. However, you can select them without personalization if you wish.
Once you are on the product page, indicate the quantity, the production time and add the wished visual if it is a customized product, then add to the cart. Check all the details of your order. If you are not registered yet, create an account. You will be able to follow the processing of your order on your account. Once the order has been payed, you will receive a confirmation email.
No worries, Wobz offers a graphic design service at 35€ exclusive VAT. No more problems concerning the creation of your visuals!
The week of 5 working days: Monday, Tuesday, Wednesday, Thursday and Friday.
We are able to deliver worldwide, but the delivery costs vary from one country to another. The delivery prices are available on our website on the page “Delivery”.
After placing your order, you will receive a confirmation by email. This email consists of the summary of your order.
Yes! Log into your account and click on “Track order” on the bottom of the page.
Please send us an email to: email@example.com, with your order reference (9-letters) in the subject line of the mail.
Deliveries are made by carriers from 9am to 7pm (depending on the region). We recommend you to get the parcel delivered to your workplace or to a third part, so that the parcel can be received promptly.
Yes! The sample is free, but we charge you 9€ excl. VAT for shiping of the parcel.
The cups are clean, but it is always a good idea to rinse them before use. Dust may have settled on the cups during transport.
Our graphic designers can offer you different solutions, if you need help creating your visual:
- Package - Improvement or simple assembly, 12€ incl. VAT: You have different elements for your visual, but you need help to assemble them, or your visual needs to be improved to get an ideal result once printed.
- Package – Complete assembly or composition, 42€ incl. VAT: You have a precise idea of what you want, but you don’t have usable visual to provide us.
- Package – Illustration or complex vectorisation, 96€ incl. VAT: We create a completely and personalized visual based on photos or images.
Screen printing is one of the oldest and most common printing processes. It consists of using a screen that allows the ink to pass through a stencil. Its high ink coating guarantees both, an intense color that last over time, and a good opacity that ensure a good result on the cups. It is not possible to print details that are too fine, as the color is applied “flat”.
The four-color digital printing is a method, using the 3 primary colors (cyan, magenta and yellow) mixed with black to reinforce the contrast. This method allows a broad spectrum of colors to be reproduced.
The templates are available in the product description, in the sales area of the cup, glasses and sport bottles.
Before we start printing, we will send you an RFP which is a test representing the final result. This RFP allows you to check the layout, colors and text. Now you just have to validate the RFP received on email, by clicking on the “XXXXX”.
On each visual we check:
- Type of file
- Format to provide (finished format + no bleed)
- Number of visuals received
- Number of colors present on the visual
- Resolution (pixilation, 300 dpi)
- The vectorization of the elements (if necessary)
- Blending of transparencies (if necessary)
- Specific options (related to the visual or product)
We do not check for:
- Spelling and syntax mistakes.
- Text or elements in bleed
- Line thickness and font size
- Positioning of folds and page layout
- Text or elements in unusable areas (not visible, not printable)
You can add your files at the end of your order, in the box provided for this purpose on the product page. If you have any problems uploading your files, it is possible to send your files to: firstname.lastname@example.org together with your order reference (9 letters).
The files that can be printed on our cups are the following:
- .TIFF OU TIF
- .JPG OU JPEG
The minimum file quality must be at 300 DPI and must be in CMYK colour-mode, not RGB!
We recommend that you send us a file created in Adobe Illustrator or Photoshop. This type of graphic files is identified by .AI or .EPS.
The text must be at least 2 mm, otherwise it will not be visible/readable.
The maximum printing area depends on the chosen product (20 cl/ 25 cl/ 28 cl/ 33 cl).
You will be able to download printing templates.
Unlike screen printing limited to two colors, the four-color digital printing method allows you to print the wished colors supported by a white layer.
There may be some differences between the colors displayed on your screen, to the colors printed on the cups. A screen increases the intensity of the colors, they will in general be less intense when they are printed. The imprint can be emphasized by the transparency of the cup.
Yes, anything is possible. You will be charged 10€ to 25€ excl. VAT for any request concerning specific colors, other than the Pantone colors that we originally offer.
Of course, it´s possible! Thanks to our 3D configurator, you will be able to see the result of your cup before printing it. We will send you a photo of the result with the RFP you need to validate. This is only possible for the four-color printing.